Shipping policy

Shipping Policy Disclaimer

Once an order has been dispatched from our facility and handed over to the chosen carrier (e.g., UPS, FedEx, or any other third-party delivery service), Carnicery / Carne 1A LLC is no longer responsible for the condition, delivery timing, or successful arrival of the package.

This includes, but is not limited to:

• Delays in transit

• Lost or misplaced packages

• Damage or spoilage of perishable items during shipping

While we take great care in properly packaging and shipping all products to ensure their quality and integrity at the time of dispatch, all risk of loss or damage passes to the customer upon carrier pick-up.

We encourage customers to monitor tracking information provided and contact the carrier directly for any delivery issues. If you would like to request additional shipping protection or insurance, please notify us at the time of purchase.

Miami Area Delivery Policies

• Products will be delivered frozen or refrigerated. Meats that have thawed but are still cold can be refrozen immediately with no loss of quality for long-term storage.
• If you are not home when we arrive and have not instructed us to leave your order, we will call you; if we can’t reach you, we will not leave your order and your delivery will be rescheduled. Additional fees may apply. Please make sure the number you provide is one where you can be reached between 11am-8pm.
• If you leave a cooler for us, please make sure it is big enough to hold your products, and contains enough coolant to keep your products cold until you get home.
• You are responsible for the prompt unpacking of shipments. We are not responsible if your order is stolen, damaged or thawed after it is delivered to you.
• Please double-check your delivery address. We are not responsible for delays caused by typos, errors or omissions in the delivery address
• You are responsible for providing the correct delivery address for gift orders, and confirming gift recipient can receive their order.
• Occasionally, deliveries may be delayed or rescheduled. We will give you as much notice as possible in the event of any delay. We will not issue refunds when a delivery is delayed or rescheduled.