FAQs
📦 How Do I Place an Order?
Go to the "Products" section on our website.
Select the products you want by clicking on the pictures (you’ll see the available weights per piece).
Choose the correct quantity for the selected weight and add to cart.
Complete the checkout steps:
Information
Shipping
Payment
Once finished, you’ll receive an email confirmation of your order.
If you have a promo code, make sure to apply it before checking out.
🚚 Shipping Zones
📍 Local Delivery (Miami-Dade & Broward)
All orders are shipped frozen, in corrugated cardboard boxes.
Items may partially thaw during transit.
Delivery fees are based on distance.
Free delivery on orders over $180 to Miami-Dade & Broward, depending on your zip code.
Orders under $180 will incur a shipping rate based on location.
🌎 National Shipping
National orders are packed frozen with insulation and dry ice.
Orders will only be shipped if they are expected to arrive within the same week they are sent, in accordance with UPS delivery times. If you have any questions please Whatsapp us (786) 548-2935
For example, Ground Shipping (3 days) is only shipped on Mondays to ensure freshness.
Orders placed from Tuesday for long-distance shipping will be held and shipped the following Monday to ensure freshness — unless the customer selects Next Day or 2-Day Shipping at checkout.
UPS Shipping Delays & Perishable Products Policy
All orders are carefully packed and shipped with the appropriate packaging to help maintain product quality during the expected transit time.
Once an order has been handed over to UPS on time and according to the selected shipping service, Carnicery is not responsible for delays caused by UPS or circumstances outside of our control.
Because our products are perishable, delays in transit may result in products arriving thawed, spoiled, or otherwise unsuitable for consumption. If the order was shipped by Carnicery on time and the delay occurred while the package was in UPS's possession, Carnicery will not issue a refund or credit for the products or the shipping charges.
By placing an order that requires UPS shipping, the customer acknowledges and accepts the risks associated with carrier delays and agrees that Carnicery cannot be held financially responsible for delays caused by the shipping carrier.
If a package is delayed, customers are encouraged to contact us so we can assist with tracking the shipment and, when applicable, help with a claim with UPS.
🔁 Return Policy
Due to the perishable nature of our products, we do not accept returns.
Refused deliveries or attempts to return shipments are non-refundable.
Please double-check your shipping address. We cannot guarantee shipments to incorrect addresses.
In case of incorrect delivery information, the customer is responsible for placing a new order.
❌ Order Cancellations
Orders can be canceled with advance notice—same day before 8:00 PM.
If the shipping process has already begun, the order cannot be changed or canceled.
❗ "Sold Out" Products
If a product is marked as "Sold Out", it typically means we’re temporarily out of stock.
We receive inventory weekly, so you may still place your order — we’ll ship it as soon as it becomes available.
🕒 Kosher Carnicery Hours
Monday–Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 3:00 PM
Saturday & Sunday: Closed
Deliveries: Monday to Friday
Contact us for specific shipping options outside these times.
❄️ How to Defrost Your Meat
For best results, defrost meat in the refrigerator.
Steaks, ground beef, and stew meat usually defrost in 12–16 hours.
Once defrosted, meat can stay in the fridge 3–5 days before cooking.
You can refreeze raw beef during this time if it remains uncooked.
🛠️ Problems With Your Order?
If there’s an issue (product quality, damage, or non-delivery), please contact us within 24 hours of delivery.
Have your order confirmation ready—it contains your order number and delivery details.
