Política de envío

Shipping Policies

Delays are rare, but they happen. Rest assured that our shipments are insured, and we pack our shipments to withstand extended transit.
If your package is delayed, please do NOT call the carrier to cancel the shipment or refuse the shipment. This will prevent us from making an insurance claim and replacing your package.
We will work with the carrier to do everything we can to locate and expedite your package.
If we have to replace your order, we will do so with the closest available inventory, and the fastest available delivery. We may make substitutions or give credit if the original items you ordered are unavailable.
If you choose a Friday delivery, your order may arrive after Shabbat. If your order is delayed, we will work with the carrier to request a Saturday delivery, but it may not deliver until Monday. If possible, choose an an earlier delivery day.
Please double check your delivery address. We cannot be responsible for delays caused by incorrect addresses. If you're sending a gift, it is your responsibility to confirm that the recipient can receive the shipment on the scheduled delivery day, and to coordinate with them in the event of delays.

Products are shipped frozen and will arrive frozen or refrigerated. Meats that have thawed but are still cold can be refrozen immediately with no loss of quality for long-term storage. Learn more about freezing & defrosting meat here.
You are responsible for the prompt unpacking of shipments. We are not responsible if your order is stolen, damaged or thawed after it is delivered.

Miami Area Delivery Policies

Products will be delivered frozen or refrigerated. Meats that have thawed but are still cold can be refrozen immediately with no loss of quality for long-term storage.
If you are not home when we arrive and have not instructed us to leave your order, we will call you; if we can’t reach you, we will not leave your order and your delivery will be rescheduled. Additional fees may apply. Please make sure the number you provide is one where you can be reached between 11am-8pm.
If you leave a cooler for us, please make sure it is big enough to hold your products, and contains enough coolant to keep your products cold until you get home.
You are responsible for the prompt unpacking of shipments. We are not responsible if your order is stolen, damaged or thawed after it is delivered to you.
Please double-check your delivery address. We are not responsible for delays caused by typos, errors or omissions in the delivery address
You are responsible for providing the correct delivery address for gift orders, and confirming gift recipient can receive their order.
Occasionally, deliveries may be delayed or rescheduled. We will give you as much notice as possible in the event of any delay. We will not issue refunds when a delivery is delayed or rescheduled.